• When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
• If you have a registered account with Innova Global, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
• Your order status may take up to 4 hour to update after your order has been placed.

An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

 

Please note: We are only able to deliver to the shipping address provided on your order.

Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

Where can we deliver the package to?

We can ship to most countries in the world. Countries not shipped to include: South Sudan, Palestine.

What shipping methods are offered, and what are the respective shipping times?

We offer two shipping methods: Standard and Express.

Standard shipping: We ship orders of any amount with E-Packet, EMS, or USPS shipping, and provide a tracking number and a tracking link.

Express shipping: You can purchase express shipping during checkout for most countries, which affects postal service mailing time only and not our processing time. Different countries will be automatically shipped with the available express option, such as FedEx or DHL.

Please Note:

1. All times provided are estimates and are not guaranteed, as they vary depending on the exact destination. Customization back-order and special-order processing procedures will delay shipping by 1-2 business days.

2. In-stock items are shipped within 1-2 business days. However, customization back-order and special-order processing procedures will delay shipping by 1-5 business days.

3. During holiday seasons, orders may experience delays of up to 1-2 weeks.

About customs tax

Taxes may apply for imported goods/services and is regulated by the country law. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.